Frequently asked questions

About the boxes

Yes. With Customization, you can put together a box within your own budget. You tell us who it's for and what atmosphere you're looking for, and we'll select the items. Consultation is also possible.

Yes. With every order, you can provide text that we will handwrite on a card.

Each box is curated around a theme and filled with carefully selected design objects from brands we support. On each product page, you can read exactly what's inside.

Business

Yes. For business gifts and larger quantities, we will prepare a customized proposal. On the Business page, you can tell us the quantity, the occasion, and your budget, and you will receive a no-obligation proposal within two working days.

That depends on the budget and the number of items. Please feel free to contact us so we can discuss this.

We deliberately keep the boxes themselves logo-free, which aligns with our idea of a gift that is truly used. However, we are happy to include a handwritten or printed card with your message, which can, of course, be provided with your own logo.

Yes. For business orders, we tailor the contents to the occasion, the recipient, and your budget. Please contact us, and we will be happy to assist you.

Yes. We can deliver to a single address, such as your office, or directly to individual recipients. Please provide the addresses with your request.

Yes. For business orders, you will receive an invoice with VAT specifications, so you can easily process it.

For custom business orders, invoicing is possible. Please contact us for the terms and conditions.

For Christmas gifts, we recommend ordering well in advance, preferably in October or November. This gives us time to carefully assemble and deliver everything on time. For larger quantities, please order even earlier.

Order and delivery

We will ship your order as soon as possible. Once your order has shipped, you will receive an email with more information. Delivery times depend on your location.

We will ship your box within 2 business days. If this is unexpectedly not possible, we will let you know in time.

Yes. When checking out, you can specify a different delivery address. The recipient will receive the gift without a packing slip or price, only your handwritten card.

When placing your order, you can specify a preferred delivery date. We will do our best to meet it.

Shipping within the Netherlands costs EUR 6.95.

We currently ship within the Netherlands.

Returns and payment

Standard boxes can be returned within 14 days, provided they are unopened. Custom-made boxes and personalized orders are excluded from return.

Email us at info@collectionsbygaavinterieur.nl. Then, return the products within 14 days; we advise sending the package with track & trace. The cost of return shipping is at your own expense.