Every order is carefully packed and shipped for you. Below you can read how returns work with us. If you have a question, please email us at info@collectionsbygaavinterieur.nl.
Shipping
We send your order in sturdy, protective packaging, because a large part of our products are fragile. As soon as your order is on its way, you will receive a confirmation with track & trace.
Shipping costs
Shipping within the Netherlands costs €6.95.
Delivery area
We deliver in the Netherlands.
Delivery time
We ship the order within 2 business days. If this unexpectedly fails, we will let you know in time.
Returns
You have 14 days to change your mind after receipt. Within this period, you may cancel your order without giving a reason. Register your return via info@collectionsbygaavinterieur.nl, and then return the products within 14 days.
Costs of returning
The costs for returning are at your expense. We recommend that you send your return by registered mail or with track & trace, so that you have proof of shipment.
In what condition
You may unpack and assess a product as you would in a store. If you go further than that, and there is a reduction in value due to use or damage, we may deduct that from the amount to be refunded.
Excluded from return
For hygienic reasons, care products such as soap and lotion cannot be returned once the seal has been broken. Personally compiled or custom-made products, such as our custom boxes and orders with personalized content, are also excluded from return.
Refund
As soon as we have received and checked your return, we will refund you within 14 days via the same payment method. We will refund the original shipping costs based on the cheapest standard rate.
Something broken or not in order?
Has something arrived damaged unexpectedly? Let us know within a few days of receipt, with a photo, and we will solve it together. We find it important that your gift is right, for you and for the recipient.